Technical
Support
Trust me, I know how frustrating
it can be when your PC decides to stop working.
What's even worse is not knowing how to fix
it, especially if you don't know who to ask
for help. That's where Icome to your rescue!
I've heard too many unfortunate
stories from people who have contacted technical
support centres and:
-
spent anything up to an
hour on the 'phone
-
endured a phone cost of
at least $3 per minute
-
you're talking to someone
without the expertise
-
by the time the engineer
has run through the basics, plus informed
you of the cost of the call, you've already
spent up to $100!
-
did you really understand
the engineer's reason for the problem in
the first place?
-
the 'phone engineer gives
you a 'solution' that you need to ring off
to try, only to find it doesn't work, and
you then have to ring up yet again.... phone
queue.... expense... frustration.... yeah,
we know!!
I don't work like that, I believe
firstly, of course, in fixing whatever has gone
wrong, and then explaining to you in plain English
what happened and advising what to do if the
same thing happens again.
My fees are charged by the hour,
and most problems can be diagnosed within the
first hour and fixed within two hours - if any
more time is required, I will inform you so
you can decide whether to continue. Dont forget,
if I cant fix it, you pay nothing.
Byron Shire Computer Support Services
can provide professional Computer Support services
including basic setup and maintenance, office
upgrades, virus scanning and computer problem
resolution.
Byron Shire Computer Support Services
specialize in providing computer support services
encompassing the following areas:
-
On Site Service
- Call us if you need any IT problems resolved.
We provide an onsite callout service during
business hours with no callout fee for businesses
in and around the Byron Shire area.
-
Office Setup
- Every business needs a professional IT
infrastructure. By investing time and thought
into building a sustainable and user friendly
work environment, your staff can be more
productive resulting in them providing better
customer service.
-
Computer Maintenance
- Providing support for the day to day running
of your business is one of our core business
competencies. The basic maintenance schedule
includes the following:
- Anti Virus updates
: We ensure your computers are
safe from the latest worms and
viruses.
- Software patches:
We patch your software with
the latest bug fixes.
- Backup testing
: We make sure the backups have
been performed and are reliable.
- Problem Solving
: We investigate any problems
you might be experiencing.
- System checks
: We go through log files and
check it's all green, green
and green.
- Software Installation
and upgrades
- Email and remote access
Byron Shire Computer Support
Services can help your
business grow while
keeping your IT under control.
Contact us to learn more about
our offerings or to talk with
one of our engineers about computer
support and our computer services.
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